Privacy Policy

Privacy Policy

Last Updated: 25.02.2025

At Nurtured Nest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.nurturednest.co.uk).

1. Information We Collect

We collect personal information to provide you with a smooth shopping experience. This may include:
Personal Details – Name, email address, phone number, and shipping/billing address.
Payment Information – Processed securely via third-party payment providers (we do not store your credit/debit card details).
Order History – Details of your purchases and interactions with our store.
Device & Usage Data – IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

We use your data to:
✔ Process and fulfill your orders.
✔ Provide customer support and respond to inquiries.
✔ Send updates, promotions, and marketing emails (you can opt out anytime).
✔ Improve our website, services, and security.
✔ Prevent fraud and ensure compliance with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:
✔ Service Providers – Shipping partners, payment processors, and IT service providers.
✔ Legal Authorities – If required by law or to prevent fraud.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

5. Data Security

We take security seriously and implement safeguards to protect your data. However, no online transmission is 100% secure, so please use our website responsibly.

6. Your Rights

You have the right to:
✔ Access, update, or delete your personal information.
✔ Opt out of marketing emails.
✔ Request details on how your data is used.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

For any privacy-related questions, please contact us at support@nurturednest.co.uk

By using our website, you agree to this Privacy Policy. Thank you for trusting Nurtured Nest.

Frequently Asked Questions

Do you offer free shipping?

Yes, we offer free UK standard shipping on all orders over £50. For orders under £50, a small shipping fee will apply and will be clearly displayed at checkout.

For further shipping details, please see our shipping information.

What is your refund policy?

If you're not completely satisfied with your purchase, you’re welcome to return it within 14 days for a full refund. Items must be unused, in their original packaging, and in resellable condition.

For more information, please refer to our full Refund Policy.

Will the package include pricing if I’m sending it as a gift?

No, we never include pricing information in our packages, so you can send your gift with confidence. All order details, including pricing, are sent directly to the purchaser via email.

An item I love is out of stock—when will it be available again?

We do our best to restock popular items as quickly as possible. If an item you’re looking for is currently out of stock, we recommend signing up for restock alerts on the product page below. You’ll be the first to know as soon as it’s available again.

What payment methods can I use at checkout?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also choose to pay securely via Apple Pay, Google Pay, or PayPal for added convenience.

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